Is this service safe?
Yes. Aloud.com collects your order information on its secure server. Our secure server software (SSL) encrypts all your information before it is sent to us. This means that unauthorised persons cannot access it and once your order is completed.
Where Are My Tickets?
Tickets are dispatched as soon as they arrive at our ticket office. Unfortunately, exactly when this is is outside our control and the time will vary from event to event. Seventy per cent of promoters don't send in the tickets until a few weeks before the event takes place. However, others have the tickets printed and dispatched in plenty of time.
Aloud is comprised of inventory from our ticket providers See Tickets and Viagogo in order to ensure the most comprehensive inventory of tickets available. If you have have any problems with the purchasing of your tickets on Aloud, take note of whether the tickets you were purchasing came under the See Tickets or Viagogo inventory and then direct your query to the corresponding help guides below.
If you bought tickets from the Aloud Ticket Exchange before 23rd August, please state this in any correspondence to us, and refer to Seatwave's Terms & Conditions here.
The Event's Been Cancelled or Postponed. Do I Get My Money Back?
Unfortunately artists get ill, have accidents, get locked up in prison or there are other unforeseen circumstances, which mean that events may be cancelled or postponed. We will always try to contact you by email or telephone as soon as we are advised by the event promoter of any such cancellation or postponement. When an event is cancelled you're entitled to a refund to the face value of the ticket. Please consult the following to find out what to do in the event of an event cancellation. Terms & Conditions.
If a show has been rescheduled then your ticket will be valid, use them when the new date comes around.
I'm under 18 years old. Am I allowed to go to concerts sold on your website?
Some events impose an age restriction. If an event is specified on Aloud.com for over 18's only, no refunds will be issued to ticket holders under the age of 18. Aloud.com also recommends checking with the venue in advance.
Why Do You Charge A Booking Fee In Addition To Ticket Face Value?
It's necessary to add a booking fee to the face value of each ticket to cover our administration costs. This means we can fulfil your order and also offer you the best possible customer service.
Why Does UK Postage Sometimes Vary?
High value tickets and standing tickets are normally sent by Registered Post. This is to insure that the tickets get to you safely as they cannot be replaced if lost. Seated tickets can be replaced as they have a record of your seat number so these tickets can be reissued.
Do You Send Tickets Outside the United Kingdom?
Yes, we do process orders from outside the UK. We can send tickets overseas and there's an international registered postage and package charge. Please ensure that you've left enough time for your tickets to get to you before you leave for the UK.
How Do I Change The Address to Which My Tickets Are Sent?
Please contact us.
Can You Tell Me When My Favourite Performer is On Tour?
All that we know for sure about forthcoming events is contained in our database. Search by artist on our front page and the results will show you if we have (or had) tickets for sale online. If you can't find your favourite band listed there, it's likely because there are no firm dates for their next tour.
An excellent way of staying in touch is to subscribe to our free email news service. Every week we'll send you an email message containing all the latest news from the gig world, including a detailed list of gigs that have gone on sale in the previous week. You can sign up to our newsletter and gig alert services.
We're also on Twitter, follow us at twitter.com/aloudcom.
Do You Sell Tickets for Sporting Events?
Aloud's new inventory now means that there are tickets available for a wide variety of sporting events including Football, Rugby, Motor Racing, Golf and Boxing events.
How can list tickets for an event I run on Aloud?
If you have an event you want to Aloud to sell tickets for, please contact us.
Is your question still unanswered? If you feel that your question is still unanswered please contact us and we'll try to help.
Who Owns Aloud.com?
Aloud.com is owned and operated by Bauer Consumer Media, which is part of the Bauer Publishing Group, the largest privately owned publisher in Europe. A brand-led, multi-platform media organisation, with interests spanning magazines, TV, mobile and internet, we publish titles in the UK such as heat, Zoo, Grazia, FHM, Closer and Empire, and have an extensive portfolio of music operations. The majority of the music brands that Bauer owns are now multi-platform enabling fans to access their favourite artists and music 24/7.